MyChart is a secure, online patient portal that connects patients (and their parents, legal guardians, or 'proxies') to parts of their CHEO health record.Return to Top
No. MyChart is free to patients and their parents or legal guardians once we approve your application.Return to Top
To apply for MyChart access, please fill out the MyChart Access Request Form. You can also ask your healthcare provider to help you get started. CHEO's Health Records team reviews all applications. If we approve your application, we'll send you an email with your activation code and instructions on how to login.Return to Top
Online enrollment isn't available at the moment.Return to Top
You need access to a computer or mobile device connected to the Internet. You'll also need an up-to-date browsers. Supported browsers include:
You may ask us to deactivate your account at any time. Just complete the MyChart De-activation Request Form. We'll send you an email to confirm that your account has been deactivated within 10 working days.
You can also click on the "Preferences" menu and select "Personalize". From here, you can revoke access to a proxy who can view your record. Proxies cannot revoke MyChart access.Return to Top
You can e-mail us at MyChart@cheo.on.ca or call 613-737-7600 at extension 6789 (or say "My Chart"). Please remember that you should not send personal medical information to this email address. Talk to your health care provider about any questions or concerns you have about your medical information.Return to Top
The information found in MyChart comes directly from our electronic health record, Epic. Your health care provider enters information into Epic during your visits to CHEO.Return to Top
In MyChart you will see:
Through MyChart, you can see information from all ambulatory clinics that are using Epic, CHEO's electronic health record system. Epic is being implemented in phases at CHEO across the hospital.Return to Top
Currently, not all of the information about your care at CHEO is available in MyChart. You will not be able to see your providers' clinical notes and certain test results. Also, the information from areas of CHEO not yet using Epic, CHEO's electronic health record system may not be available. Epic is being implemented in phases at CHEO across the hospital.Return to Top
Click on the "My Medical Record" menu and select the "Test Results" link. On the "Test Results" page, click anywhere within the row to display the results for that test.Return to Top
Your test results are released to your MyChart account after your doctor has reviewed them. This will generally happen within 1-10 business days. Tests of a sensitive nature may not be available in MyChart.Return to Top
Your health care provider will decide which test results are appropriate for access through MyChart. Tests of a very sensitive nature are not released to MyChart. If you feel that your test results should be available but you don't see them in MyChart, it's best to call your clinic to discuss the test results.Return to Top
It may take several days or even weeks for certain tests to be completed. Once your health care provider receives the result, it will then take up to 10 days for it to appear on MyChart. If you feel that your test results should be available but you don't see them in MyChart, it's best to call your clinic to discuss the test results.Return to Top
Your MyChart information comes directly from your electronic health record at CHEO. Your provider reviews and updates your health information in your electronic health record at each visit. Ask your health care provider to correct any inaccurate information at your next clinic visit.
Patients and proxies can now also add and update information about allergies and medications through MyChart. Once this information is added, it will be highlighted so that the health care provider can discuss it with the patient during their next visit.Return to Top
Prescriptions written by a doctor outside of CHEO will not appear on your medication list unless documented by your CHEO doctor in your CHEO electronic health record.Return to Top
In MyChart, you will be able to see any Emergency visits you have made and hospital admissions you have had since October 2013, but we cannot provide information about visits or admissions that took place before that date. You will also see any clinic visits you have made since that particular clinic began using Epic, our electronic health record system.Return to Top
The Get Medical Advice feature is available to send messages for some clinics. Response times to MyChart messages vary by clinic and not all clinics use MyChart Medical Advice.
You can view your health record, or get a copy of it by contacting CHEO's Health Records Services. Call 613-737-7600 or fax 613-738-4855. Please refer to the Release of Information section on CHEO's webpage for fees and how to obtain a copy of your personal health information. http://www.cheo.on.ca/en/PHIPAReturn to Top
MyChart is not the way to communicate medical concerns to your doctor.
If there is an urgent medical problem, call 911 or your doctor's office right away.
Yes. This is called "proxy access" and allows a parent (or guardian) to log into his or her personal MyChart account and connect to information about a family member. To apply for proxy access, you must complete and submit a MyChart Access Request Form.
The following age ranges govern a proxy's use of MyChart. These ranges help us ensure patient privacy and that only the appropriate people can see a patient's MyChart account.
MyChart accounts can be established by anyone who is a CHEO patient. Children under the age of 12 must have their parents' permission.Return to Top
Yes. Any patient over the age of 12 can grant access to their MyChart proxy account. A parent/guardian can grant access as well, providing the child is under the age of 12.Return to Top
No. Because medical information is sensitive, each adult must sign and submit a MyChart Access Request Form and create his or her own MyChart account. This helps us to protect patient privacy.Return to Top
The request for up to two family members can be submitted on one MyChart Access Request Form. Each requested access (patient or proxy) must include a unique email address and the signature of the proxy. We use this to set up the MyChart account and to identify users. These forms become part of the patient's electronic health record.Return to Top
If you are experiencing problems logging into your proxy account, please note that the login for a proxy account is your date of birth and not the child's. If the child has their own MyChart account and has not logged in, then a proxy will not be able to access the patient's account.
Patients over the age of 16 control proxy access and can choose to start/stop proxy access at any time.
If you are a proxy for your child, deactivation will happen automatically at 12 and 16. Parents and patients must resubmit a MyChart Access Request Form to maintain access. This is meant as an opportunity to inform a patient that his/her parent will be able to view personal health information. At age 12, children may request that their parent NOT have access to their MyChart account. At age 16, a patient must give permission to continue the proxy relationship. On your home page you will see the names of patients whose MyChart accounts you have permission to access.
If you no longer have access to a MyChart account you expected to see, then you should talk to him or her to find out more information. If the name is listed there, and you are having difficulties connecting to their MyChart, contact us at firstname.lastname@example.org
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls his or her own password, and the account cannot be accessed without that password. In addition, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart.
All personal health information found in MyChart can only be accessed when you are securely logged on to the website. If you have new information available on your MyChart account, you will receive an email to tell you to login to MyChart to check it out.
You play an important role in protecting your personal information in MyChart. This includes:
We keep all personal health information available on MyChart private. CHEO follows privacy laws outlined in the Personal Health Information Protection Act ("PHIPA").
CHEO will never share or sell your name or email address. For more information about how CHEO protects your privacy visit http://www.cheo.on.ca/en/PrivacyandConfidentiality or contact CHEO's Privacy Officer at email@example.com
You can click the "Forgot password" link on the sign-in page to reset your password online. You can contact firstname.lastname@example.org if you still have problemsReturn to Top
For your security, your activation code expires after 45 days and is no longer valid after the first time you use it. If you still have problems, email us at email@example.comReturn to Top
You can find your MRN number on the after visit summary from an earlier visit to CHEO. If you have been to CHEO's emergency department, it will be on the white and blue card we gave you during your visit. If you don't have your MRN number, email us at firstname.lastname@example.org to ask for it. Your request should come from the email address you used on your access request form. We will then send an email asking for the patient and parent's date of birth. This process helps to protect your privacy. Once we receive the correct information, we'll send your MRN number by email.Return to Top
Contact email@example.com and after we check your information, a new code will be sent via email.Return to Top
Log into MyChart. Click on the "Preferences" menu and select "Change Password" to update passwords and security questions. To update your email address, click on the "Preferences" menu and select "Notifications". Make sure to click "Accept Changes".Return to Top
An email address is needed so you can receive email alerts when new information is sent out to your MyChart account.Return to Top
If your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. This helps us protect your privacy and the security of your information. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.Return to Top
We send alerts only when new information (like lab results, messages, appointment reminders) appears in MyChart. If you are not receiving alerts, it's possible your computer sees them as junk mail or spam. Check your Junk Mail folder for email alerts from firstname.lastname@example.org. If you see some messages there, change the settings on your email filter to allow messages from email@example.com. For example, make CHEO a "safe" address or add "firstname.lastname@example.org" to your address book.
Also, check your Notification preferences in MyChart. Click on the "Preferences" menu and select "Notifications" to make sure we have the correct email address and that you're signed up for the Alerts you want to receive. If you have checked these settings and you still are not receiving email alerts, please contact us at email@example.com
If you tried to login five times or more and couldn't access MyChart, we have locked your account for security reasons. To reactivate your account, please contact firstname.lastname@example.orgReturn to Top